To be eligible for a return, your item must be unused and in the same condition that you received it. We will not provide any credit or return for this. We are not responsible for you choosing the incorrect part for your vehicle or application. Special order items are deemed to be non-stock items. ![]() Absolutely NO returns will be accepted on special order items. All returns will incur a 40% restocking fee Changing your mind is NOT a valid reason for return or cancellation of an order. All returns must be made within 14 days of the original purchase date. If there is a problem with an item you have purchased, please contact us directly. We do not cover misuse, breakage, or physical damage to our products under warranty. Faulty and damaged are also two different things. Absolutely no freight, labour, or any additional costs are included under any circumstances. Please note, all returns and warranties only cover the item itself. If you are not able to provide this, your warranty or fault claim may not be accepted. receipts, letters from a mechanic explaining the fault etc). ![]() We reserve the right to ask for proof of this (e.g. This is completely inclusive of all products. a mechanic or auto electrician), otherwise any Warranty offered is voided. For business or commercial purposes, this act does not apply, and warranties will not be given unless agreed upon by us.Īll products purchased by us must be installed by a qualified professional (e.g. We will meet our obligations under the Consumer Guarantees Act 1993 to warranty our items for private use. We don't like to mess you around - if you get a faulty product, then hey it's faulty and we will do our best to replace it. It is a very rare occurrence for our customers, but if it does happen, the more information you can give us about the fault - the easier and faster the process is for us. We know how frustrating it is getting a faulty product.
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